From Ride Operations to Global Leadership
Pam Westerman is President & Chief Operating Officer of ITPS, bringing more than four decades of hands-on experience in the amusement and leisure industry.
Her career began in 1978 as a seasonal ride operator at Magic Springs Family Theme Park in Hot Springs, Arkansas. She went on to hold numerous leadership positions, including Ride Supervisor and Director of Ride Operations, where she helped reduce ride injuries through increased safety awareness and a park safety committee.
Upon leaving Magic Springs, Pam joined Kentucky Entertainment, Ltd. as Rides Manager for Kentucky Kingdom in Louisville, Kentucky. As part of the park’s groundbreaking and opening, she established and implemented department functions, including staffing, training, manual development, and daily ride operations. She also worked extensively with state and local government officials and the Kentucky State Fair to ensure safe, seamless operations when the two attractions operated side by side with open access between them.
Global Experience. Practical Solutions.
Since joining ITPS, Pam has worked on projects across the United States, Asia, Latin America, Europe, the Caribbean, and the Middle East, bringing real-world experience and a global perspective to every engagement.
She is actively involved in feasibility analyses, on-site research, market and operational assessments, staffing plans, budgets, admissions and retail planning, and the development of operations manuals. Her focus is always on practical solutions that improve operations, enhance guest experiences, and build long-term value.
Operational Expertise
At ITPS, Pam oversees the company’s day-to-day business operations, including new business, accounting, human resources, and project administration, while remaining directly involved in consulting projects around the world. Her experience in ride operations, guest services, and park management helps clients improve efficiency, strengthen safety, and build high-performing teams.
Pam’s work with clients spans the full project life cycle, from concept through opening, and includes operational procedures, training programs, staffing and admissions assessments, and overall park management.
Practical Experience Matters
Pam brings a hands-on perspective to every assignment. Her experience helps identify not only what works on paper, but what works in the field because she has operated attractions, supervised teams, and managed the details that make a successful operation.
Her work combines analytical discipline with real-world authority, helping clients make better business decisions, reduce unnecessary costs, and develop operating practices that can actually be implemented.
Experience. Preparation. Leadership. Performance.
Pam’s work is centered on turning plans into successful operations — helping clients build the organization, procedures, training, safety programs, and operating systems needed to open with confidence, perform consistently, and strengthen the guest experience.
PLAN
Build the operating foundation.
Feasibility & Operational Planning
Staffing & Organizational Structure
Admissions & Retail Planning
Operating Budgets
Policies & Procedures
Operations Manuals
Pre-Opening Readiness
PREPARE
Get the people and operation ready to perform.
Staff Training
Leadership Development
Ride & Attraction Procedures
Safety Programs
Guest Service Standards
Opening Support
Department Readiness
Operating Systems
STRENGTHEN
Improve performance after the gates open.
Operations Audits
Safety Reviews
Guest Experience Evaluations
Staffing & Productivity
Process Improvement
Management Support
Operational Efficiency
Performance Improvement
Contact ITPS
International Theme Park Services, Inc.
2200 Victory Parkway, Suite 500A
Cincinnati, Ohio 45206
United States of America
Phone: 513-381-6131
itps@interthemepark.com
For Privacy Policy Information, Click Here